Privacy Policy

About Realtime Option

Realtime Option is browser-based analytics software. It organises licensed market data into charts for independent research and education.

1. Introduction

This Privacy and Cookies Policy ("Policy") explains how Realtime Option ("we", "us" or "our"), a company registered in Pakistan, collects, uses, stores and shares personal information when you use realtimeoption.com and any related mobile or web applications (the "Platform"). It also describes your privacy rights and how the law protects you. By using our services, you agree to the practices described in this Policy.

2. Scope

This Policy applies to personal information collected from users and visitors who access the Platform or communicate with us. It does not apply to information that cannot identify you (e.g., aggregated or anonymised data).

3. Information We Collect

We collect information to provide and improve our services. Information may be provided directly by you, automatically collected through your use of the Platform or obtained from third parties.

3.1 Information You Provide

• Account and Contact Information: When you create an account or contact us, we collect your name, email address, and any other information you choose to provide.
• Newsletter Information: If you request the free daily options market summary, we store your email address, confirmation status, source page and subscription timestamps. We send the summary only after you confirm the address.
• Billing Information: Creem.io handles checkout as our Merchant of Record. We receive the records needed to manage your subscription and support billing questions.
• Communications: When you contact our support team, we collect the content of those communications.

3.2 Information We Collect Automatically

• Platform Usage Data: We log details about how you use the Platform, including pages viewed and features used.
• Device and Log Information: We automatically receive technical information from your device such as IP address, browser type, and device identifier.
• Website Analytics: With your permission, we use Google Analytics 4 and first-party random identifiers to measure visits, page views, selected calls to action, completed forms and product interactions. We exclude names, email addresses, authentication tokens, payment identifiers and support-message content from Google Analytics events.
• Cookies and Similar Technologies: We use cookies and local storage to keep you signed in, remember preferences and, after consent, analyse usage patterns across realtimeoption.com and app.realtimeoption.com.

4. How We Use Your Information

• Providing and Improving the Platform: To operate the software, manage subscriptions, and respond to inquiries.
• Product and Journey Analytics: To improve platform features, understand which public-site content is useful, measure completed registrations and analyse service quality.
• Communications: To send confirmation messages, service updates, and support responses.
• Optional Newsletter: To send the educational daily options market summary to confirmed subscribers until they unsubscribe.
• Security and Fraud Prevention: To monitor and investigate suspicious activities and protect against fraud.
• Legal and Compliance: To comply with legal obligations and enforce our agreements.

5. Information Sharing and Disclosure

We only share personal information as described below and require third parties to protect data in accordance with this Policy and applicable law.

• Service Providers: We engage third-party companies to perform services on our behalf, such as payment processing, hosting, and analytics.
• Legal and Safety: We may disclose information to comply with applicable law or protect our rights and safety.
• Business Transfers: If Realtime Options is involved in a merger or acquisition, we may transfer information to the relevant third parties.

We do not sell personal information.

6. Data Retention

We retain personal information for as long as necessary to provide the services, comply with our legal obligations, resolve disputes and enforce our agreements. Public website interaction events are normally retained for 90 days and visit records for up to 365 days. When we no longer need personal information, we securely delete or anonymise it.

7. Data Security

We maintain technical and organisational measures to protect personal information from unauthorised access, misuse, alteration or destruction. These measures include encryption in transit and at rest, secure transmission protocols (TLS), regular security audits, and access controls.

8. Your Rights and Choices

Depending on your location, you may have specific privacy rights including:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Data Portability: Request a copy of your information in a machine-readable format.
• Marketing Preferences: Opt out of marketing emails using the "unsubscribe" link.
• Analytics Preferences: Allow or reject optional analytics from our Cookie Policy at any time without affecting essential Platform features.

9. Children's Privacy

The Platform is not directed to children under 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can delete the information.

10. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will notify you by posting the updated Policy on our website and updating the "Last Updated" date.

11. Contact Us

If you have questions, concerns or requests regarding this Policy or wish to exercise your data protection rights, please contact: